1788.302.
(a) A debt settlement provider shall not engage in false, deceptive, or misleading acts or practices when providing debt settlement services. Without limiting the general application of the foregoing, an act or practice is false, deceptive, or misleading, in connection with providing debt settlement services, if the act or practice consists of any of the following:
(1) Making or permitting another entity to publicly make on behalf of the debt settlement provider, a statement or representation that is false, deceptive, or misleading.
(2) Posting directly, or indirectly causing to be posted, an online review or ranking on an internet website if the debt settlement provider, or its agent, provided anything of value in exchange for favorable treatment in that review or ranking.
(3) Omitting any material information.
(b) A debt settlement provider shall provide to the consumer or commercial financing recipient debtor the following disclosures along with an unsigned copy of the written contract proposed to be entered into between the debt settlement provider and the consumer or commercial financing recipient no less than three calendar days prior to the execution of that contract by the consumer or commercial financing recipient. debtor. A fully executed copy of the contract shall be delivered to the consumer or commercial financing recipient debtor by the debt settlement provider immediately after the debt settlement provider receives the contract.
(1) The contract shall be preceded by a disclosure that contains all of the following information in conspicuous boldface type that is larger than the typeface provided in the contract typeface:
(A) There is no guarantee that any particular debt or all of the consumer’s or commercial financing recipient’s debtor’s enrolled debts will be reduced, eliminated, or otherwise settled.
(B) The deposits made pursuant to the contract will not be distributed to the creditor until a settlement is obtained. This may take months to achieve.
(C) If the consumer or commercial financing recipient debtor stops paying any creditor, any of the following may occur:
(i) The creditors may still try to collect.
(ii) The creditors may sue.
(iii) If a creditor obtains a judgment against the consumer or commercial financing recipient, debtor, the creditor may garnish the consumer’s wages or levy the consumer’s or commercial financing recipient’s debtor’s bank account or accounts, or both garnish the consumer’s wages and levy the consumer’s bank account or accounts.
(iv) The consumer’s or commercial financing recipient’s debtor’s credit score or credit rating may be negatively impacted.
(D) Failing to pay debts on time may adversely affect the consumer’s or commercial financing recipient’s debtor’s credit rating or credit scores.
(E) Specific results cannot be predicted or guaranteed, and the debt settlement provider cannot require a creditor to negotiate or settle a debt.
(F) A consumer or commercial financing recipient debtor may cancel the debt settlement contract at any time without any penalty.
(G) Debt settlement services may not be suitable for all individuals.
(H) Bankruptcy may provide an alternative to debt settlement.
(I) Canceled debt may be counted as income under federal tax law, and the consumer or commercial financing recipient debtor may have to pay income taxes on the amount of forgiven or reduced debt.
(J) Many sources of income may be protected from debt collection. Common sources of protected income include disability insurance benefits, life insurance benefits, military benefits, pension plans, retirement benefits, public assistance, social security benefits, supplemental security income (SSI), unemployment benefits, veterans benefits, workers compensation, and student aid. See form EJ-155 from the Judicial Council for a complete list.
(K) The number of months estimated to enter into settlement agreements that completely resolve all enrolled debts.
(L) All conditions that the consumer or commercial financing recipient debtor must satisfy before the debt settlement provider will make a settlement offer to a creditor.
(M) Whether the debt settlement provider pays or receives referral fees.
(2) Each contract between a consumer or commercial financing recipient debtor and debt settlement provider:
(A) Shall list each debt to be serviced, including, for each debt, the name of the creditor and the total amount of the debt. The total amount of the debt may be based on either a billing statement for the debt or information in the consumer’s consumer report, as that term is defined under the federal Fair Credit Reporting Act (15 U.S.C. Sec. 1681 et seq.). The billing statement or consumer report must have been issued within 30 calendar days of the date of the contract.
(B) Shall provide the estimated period of time it will take the consumer or commercial financing recipient debtor to accumulate in a settlement account the amount of money estimated to be required to settle all debts.
(C) Shall provide the minimum amount of time necessary to achieve the represented results.
(D) Shall provide, in terms easily understood by the least sophisticated consumer or commercial financing recipient, debtor, the method that the debt settlement provider will use to calculate the charges and fees for debt settlement services.
(E) Shall provide the name and mailing address of the debt settlement provider and of the consumer or commercial financing recipient. debtor.
(F) Shall provide a telephone number at which the consumer or commercial financing recipient debtor may speak, during normal business hours, with a live representative of the debt settlement provider during normal business hours who is able to access information about the consumer’s or commercial financing recipient’s debtor’s account.
(G) Shall be provided to the consumer or commercial financing recipient debtor in English and in the language in which it was negotiated or in which the debt settlement services were offered, if that language is one of the languages set forth in Section 1632.
(H) Shall not require a compulsory agreement with any other party. A debt settlement provider may require that the consumer or commercial financing recipient debtor obtain a dedicated settlement account and provide a list of preferred vendors, however a payment processor who receives compensation from the consumer or commercial financing recipient debtor for payment processing services must supply its own contract to the consumer or commercial financing recipient debtor for engagement.
(I) Shall not be entered into by a consumer or commercial financing recipient debtor who is not already allegedly legally responsible for all the debt that will be enrolled in the debt settlement services. In the event multiple consumers or commercial financing recipients debtors engage in a single contract for debt settlement services, if any consumer or commercial financing recipient debtor is not proficient in English and speaks a language set forth in Section 1632, a translated copy of the disclosures and contract shall be provided to the consumer or commercial financing recipient debtor in that language and in a manner that complies with this subdivision.
(3) (A) A debt settlement provider shall provide the disclosures and unsigned copy of the written contract required by this subdivision to the consumer no less than three calendar days before the execution of the contract by the consumer.
(3)
(B)
A debt settlement provider shall not communicate with any of a consumer’s
or commercial financing recipient’s creditors until five calendar days after full execution of a contract for debt settlement services.
(c) A debt settlement provider and a payment processor shall not engage in unfair, abusive, or deceptive acts or practices when providing debt settlement services or payment processing services. Without limiting the general application of the foregoing, in connection with providing debt settlement services and payment processing services, an act or practice is unfair, abusive, or deceptive if the act or practice consists of any of the following:
(1) For a debt settlement provider and payment processor, offering to lend money or extend credit to the consumer or commercial financing recipient, debtor, or purchase an enrolled debt.
(A) The debt settlement provider has renegotiated, settled, reduced, or otherwise altered the terms of at least one debt pursuant to a settlement agreement approved and executed by the consumer or commercial financing recipient. consumer.
(B) The consumer has made at least one payment pursuant to that settlement agreement between the consumer or commercial financing recipient and the creditor.
(i) Bear the same proportional relationship to the total fee for renegotiating, settling, reducing, or altering the terms of the entire debt balance as the individual debt amount bears to the entire debt amount. The individual debt amount and the entire debt amount are those owed at the time the debt was enrolled in the service.
(ii) Represent a percentage of the amount saved as a result of the renegotiation, settlement, reduction, or alteration. The percentage charged cannot change from one individual debt to another. The amount saved is the difference between the amount owed at the time the debt was enrolled in the service and the amount agreed upon pursuant to the settlement agreement between the consumer or commercial financing recipient and the creditor to satisfy the debt.
For a payment processor, facilitating the distribution of payment of any fee or consideration for debt settlement services before the requirements set forth in paragraph (2) have been met.