AB 1271: Communications: broadband internet service providers.

The bill aims to improve broadband internet service in California by requiring internet service providers to provide consumers with detailed information about their services. This includes submitting annual reports on pricing and speed data, which will be made publicly available. The bill also establishes a dedicated consumer complaint resolution process, requiring providers to respond to complaints within seven business days and provide a resolution or explanation. If a complaint remains unresolved for 60 days, consumers may be eligible for a minimum credit of $50. The bill also requires providers to clearly disclose their complaint resolution process and remedies on their website, terms of service, and billing statements.