Politics.AIAssembly BillPassed first houseBusiness and Professions
AB 1609: Customer service chatbots.
What AB 1609 does, verified August 25, 2026
<p>The bill prohibits large private businesses from representing customer service chatbots as humans and requires them to provide clear disclosures if a reasonable person might be misled into thinking they are interacting with a human. It mandates that such businesses offer human customer support within 15 minutes of request and post specific contact information on their websites. Violations can result in penalties up to $10,000, enforceable by public prosecutors. The bill also allows the attorney general to create regulations for compliance.</p>
Bill journey
✓IntroducedComplete
✓In CommitteeComplete
✓First Chamber FloorComplete
4Second ChamberCurrent
5GovernorPending
6ChapteredPending
Last action: Read second time. Ordered to third reading. (2026-08-24)Alert me
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| Aug. 24, 2026 | Read second time. Ordered to third reading. |
| Aug. 20, 2026 | Read third time and amended. Ordered to second reading. |
| Aug. 17, 2026 | Read second time. Ordered to third reading. |
| Aug. 13, 2026 | Read second time and amended. Ordered returned to second reading. |
| Aug. 13, 2026 | From committee: Amend, and do pass as amended. (Ayes 5. Noes 2.) (August 13). |