Assembly BillPassed both housesBusiness and Professions
AB 1609: Customer service chatbots.
What AB 1609 does, verified September 3, 2026
<p>The bill prohibits large private businesses from representing customer service chatbots as humans and requires them to provide clear disclosures if a reasonable person might be misled into thinking they are interacting with a human. It mandates that such businesses offer human customer support within 15 minutes of request and post specific contact information on their websites. Violations can result in penalties up to $10,000, enforceable by public prosecutors. The bill also allows the attorney general to create regulations for compliance.</p>
Bill journey
✓IntroducedComplete
✓In CommitteeComplete
✓First Chamber FloorComplete
✓Second ChamberComplete
5GovernorCurrent
6ChapteredPending
Last action: Senate amendments concurred in. To Engrossing and Enrolling. (Ayes 58. Noes 18.). (2026-08-31)Alert me
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| Aug. 31, 2026 | Senate amendments concurred in. To Engrossing and Enrolling. (Ayes 58. Noes 18.). |
| Aug. 30, 2026 | In Assembly. Concurrence in Senate amendments pending. |
| Aug. 30, 2026 | Read third time. Passed. Ordered to the Assembly. (Ayes 29. Noes 9.). |
| Aug. 24, 2026 | Read second time. Ordered to third reading. |
| Aug. 20, 2026 | Read third time and amended. Ordered to second reading. |