678.
(a) An insurer shall do either of the following:
(1) At least 45 days before the policy expiration, an insurer shall deliver to the named policyholder or mail to the named policyholder at the address shown in the policy, an offer of renewal of the policy contingent upon payment of premium as stated in the offer, stating each of the following:
(A) Any reduction of limits or elimination of coverage. That reduction of limits or elimination of coverage shall identify the specific limits being reduced or coverage being eliminated by the offer of renewal. The elimination of coverage for the previously covered peril of fire shall be subject to subdivision (b) of Section 10103.6.
(B) The telephone number of the insurer’s representatives who handle consumer inquiries or complaints. The telephone number shall be displayed prominently in a font size consistent with the other text of the renewal offer.
(2) (A) At least 90 days before the policy expiration, an insurer shall deliver to the named policyholder or mail to the named policyholder at the address shown in the policy a notice of nonrenewal of the policy. That notice shall contain all of the following:
(i) All information related to the basis for the nonrenewal, as required by subdivision (b) of Section 676.11.
(ii) A detailed, plain language explanation of the policyholder’s right to dispute, or to correct or amend any inaccurate or incomplete information relied upon by the insurer in connection with, the decision to not renew the policy, as provided in subdivision (d) of Section 676.11.
(iii) The telephone number of the insurer’s representatives who handle consumer inquiries or complaints. The telephone number shall be displayed prominently in a font size consistent with the other text of the notice of nonrenewal.
(iv) A statement that if the consumer has contacted the insurer to discuss the nonrenewal and remains unsatisfied, the consumer may have the matter reviewed by the department. The statement shall include the department’s internet website, www.insurance.ca.gov, the department’s telephone number, (800) 927-HELP (4357), and the mailing address of the department’s Consumer Services Division, 300 S. Spring Street, Los Angeles, CA 90013.
(B) Clauses (i) and (ii) of subparagraph (A) do not apply to personal watercraft insurance policies and personal umbrella liability insurance policies.
(C) For personal watercraft insurance policies and personal umbrella liability insurance policies, an insurer shall mail or deliver the notice required by this paragraph at least 75 days before the policy expiration.
(b) If an insurer finds that a policy does not meet its underwriting guidelines due to a condition that can be remedied by the policyholder, the insurer shall deliver to the named policyholder or mail to the named policyholder at the address shown in the policy a notice of the following at least 120 days before the policy expiration:
(1) A detailed, plain language explanation of any remediation, additional information, or other change to the property that would qualify the policyholder to obtain renewal of the policy, and a full description of all of the policyholder’s rights as provided in Section 676.11.
(2) A detailed, plain language disclaimer that, in 30 days, the policyholder will receive a notice of nonrenewal of the policy that will take effect on the policy’s expiration date if the policyholder does not perform the necessary remediation or other change to the property or provide additional information to meet the insurer’s underwriting guidelines.
(3) The telephone number of the insurer’s representatives who handle consumer inquiries or complaints. The telephone number shall be displayed prominently in a font size consistent with the other text of the notice of nonrenewal.
(4) A statement that if the consumer has contacted the insurer to discuss the notice required by this subdivision and remains unsatisfied, the consumer may have the matter reviewed by the department. The statement shall include the department’s internet website, www.insurance.ca.gov, the department’s telephone number, (800) 927-HELP (4357), and the mailing address of the department’s Consumer Services Division, 300 S. Spring Street, Los Angeles, CA 90013.
(c) On and after January 1, 2028, the time periods and procedures in subdivision (a) of Section 1013 of the Code of Civil Procedure shall be applicable if an offer or notice is mailed.
(d) If an insurer fails to give the named policyholder an offer of renewal as required by this section, the existing policy, with no change in its terms and conditions, shall remain in effect for 45 days from the date that the offer to renew is delivered or mailed to the named policyholder. A notice to this effect shall be provided by the insurer to the named policyholder with the offer to renew.
(e) If an insurer fails to give the named policyholder a notice of nonrenewal, as required by this section, the existing policy, with no change in its terms and conditions, shall remain in effect for 90 days from the date that the notice is delivered or mailed to the named policyholder. A notice to this effect shall be provided by the insurer to the named policyholder with the notice of nonrenewal.
(f) A policy written for a term of less than one year shall be considered as if written for a term of one year. A policy written for a term longer than one year, or a policy with no fixed expiration date, shall be considered as if written for successive policy periods or terms of one year.
(g) A notice of nonrenewal for a residential property insurance policy shall be accompanied by the following notice:
The California Department of Insurance has developed the California Home Insurance Finder, an online tool that can assist you in obtaining insurance for your home. The Finder contains names, addresses, telephone numbers, and internet website links of licensed insurance agents, brokers, and insurance companies that may be able to sell insurance to you. The Finder is organized by ZIP Code and the languages in which the agent, broker, or insurance company sells insurance.
The California FAIR Plan (FAIR Plan) provides basic property insurance as the “insurer of last resort” if you cannot find insurance coverage for your property in the normal (voluntary) insurance market. The FAIR Plan provides basic property insurance coverage for residential structures, as well as personal property coverage for residential and business occupancies. However, FAIR Plan policies may not cover liability, theft, or water damage, among other things. There are also optional coverages available for both residential properties. Applications can be made directly with the FAIR Plan (cfpnet.com), although the FAIR Plan strongly encourages use of a licensed agent or broker for assistance in preparing and obtaining a quote. There is no additional cost for using an agent or broker for purchasing a FAIR Plan policy.
California law requires an agent or broker to assist a person seeking a FAIR Plan policy by (1) submitting a coverage application to the FAIR Plan on behalf of the consumer, (2) providing the consumer the FAIR Plan’s internet website address and toll-free telephone number, or (3) obtaining a policy for the consumer through an admitted or nonadmitted insurer.
To supplement a FAIR Plan policy, a Difference in Conditions (DIC) policy should be considered. A DIC policy is sold by some private insurers, and provides coverage for things not covered by the basic property insurance policy provided by the FAIR Plan. A consumer who wants broader coverage than that provided by the FAIR Plan policy should contact an agent, broker, or insurance company that offers a DIC policy to obtain this additional coverage. The Department of Insurance maintains a list of insurance companies that sell DIC policies on its internet website (insurance.ca.gov). Additional assistance may be obtained by contacting an agent or broker listed with the department’s online agent locator.
(h) An insurer may use a notice substantially similar to the notice set forth in subdivision (g) to the extent that the notice provides additional or more detailed information.
(i) This section applies only to policies of insurance specified in Section 675.
(j) This section shall become operative on January 1, 2028.