A 5583: Develops protocols that designated hotline centers play calming music while callers are on hold, regular "comfort" messages, and if necessary, the hotline center shall provide additional messaging to encourage the caller to stay on the line.
What A 5583 does, verified January 8, 2026
The bill aims to establish the "Mariah N. Lacey-Reid Law" to improve the quality of service provided by designated hotline centers. These centers must develop protocols for terminating calls to the suicide prevention and behavioral health crisis hotline in a way that prioritizes the caller's well-being. The law requires that these centers provide calming music, regular comfort messages, and additional messaging to encourage callers to stay on the line if they are placed on hold. The law also emphasizes the importance of following 988 best practices and national standards in providing high-quality service. The law takes effect immediately.
Bill journey
1IntroducedCurrent
2In CommitteePending
3First Chamber FloorPending
4Second ChamberPending
5GovernorPending
6ChapteredPending
Last action: referred to mental health (2026-01-07)Alert me
Quick answers about A 5583
- What is the current status of A 5583?
- As of January 8, 2026, A 5583 is recorded as "Introduced": it has been introduced and is waiting for its first committee hearing or floor vote. The last recorded action, on January 7, 2026, was "referred to mental health".
- Did A 5583 pass?
- Not yet. A 5583 has been introduced and has not passed either house.
- Who wrote A 5583, and where is it now?
- A 5583 was authored by Asm. Marianne Buttenschon. Its committee of record is Assembly Mental Health. It is filed under MHY, alongside 61 other New York MHY bills this session.
Author and sponsors
Full contact details, staff, and committees with Connect, $16/moUnlockRecent actions2 total · showing 2
| Jan. 07, 2026 | referred to mental health |
| Feb. 18, 2025 | referred to mental health |
Latest bill textIntroduced version, February 18, 2025 · 265 words
STATE OF NEW YORK ________________________________________________________________________ 5583 2025-2026 Regular Sessions IN ASSEMBLY February 18, 2025 ___________ Introduced by M. of A. BUTTENSCHON -- read once and referred to the Committee on Mental Health AN ACT to amend the mental hygiene law, in relation to establishing the "Mariah N. Lacey-Reid Law" which aids designated hotline centers in developing protocols for terminating calls to the suicide prevention and behavioral health crisis hotline The People of the State of New York, represented in Senate and Assem- bly, do enact as follows: 1 Section 1. Short title. This act shall be known and may be cited as 2 the "Mariah N. Lacey-Reid Law". 3 § 2. Section 36.03 of the mental hygiene law is amended by adding a 4 new subdivision (g) to read as follows: 5 (g) In accordance with 988 best practices and national standards, a 6 designated hotline center shall promote quality performance and 7 connection to the suicide prevention and behavioral health crisis 8 hotline, that shall include but not be limited to, developing protocols 9 for terminating a call with any person who calls a designated hotline 10 center, and if a caller is placed on hold, a designated hotline center 11 shall provide calming music, regular "comfort" messages, and if neces- 12 sary, the hotline center shall provide additional messaging to encourage 13 the caller to stay on the line. 14 § 3. This act shall take effect immediately. EXPLANATION--Matter in italics (underscored) is new; matter in brackets [] is old law to be omitted. LBD09763-01-5
Text of A 5583 as introduced, from the official record. Connect Plus keeps every version and highlights what changed.Compare versions