Senate ResolutionChaptered/Signed
SR 15: Relative to the “2-1-1” information and referral service.
What SR 15 does, verified December 6, 2025
<p>This bill aims to improve the "2-1-1" information and referral service in California. The service, which provides referrals to local resources and services, would be enhanced to better serve the state's diverse population. The bill would also increase funding for the service to improve its efficiency and effectiveness.</p> <p>Additionally, the bill would establish a statewide advisory committee to oversee the service and ensure it is meeting the needs of the community. This committee would be composed of representatives from various state agencies, non-profit organizations, and community groups.</p> <p>The ultimate goal of the bill is to provide better access to essential services and resources for California residents, particularly those in need. By improving the "2-1-1" service, the state can help ensure that its citizens have the support and assistance they require to thrive.</p>
Bill journey
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6ChapteredCurrent
Last action: Read. Adopted. (Ayes 36. Noes 0. Page 287.) (2025-02-27)Alert me
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| Feb. 27, 2025 | Read. Adopted. (Ayes 36. Noes 0. Page 287.) |
| Feb. 14, 2025 | From committee: Ordered to third reading. |
| Feb. 06, 2025 | (Corrected February 7). |
Latest bill textEnrolled version, February 28, 2025 · 603 words
| Enrolled February 28, 2025 |
| Passed IN Senate February 27, 2025 |
CALIFORNIA LEGISLATURE— 2025–2026 REGULAR SESSION
Senate Resolution
No. 15
| Introduced by Senator Ochoa Bogh (Coauthors: Senators Allen, Alvarado-Gil, Archuleta, Arreguín, Ashby, Blakespear, Cabaldon, Caballero, Cervantes, Choi, Cortese, Dahle, Durazo, Gonzalez, Grayson, Hurtado, Jones, Laird, Limón, McNerney, Menjivar, Niello, Padilla, Pérez, Reyes, Richardson, Rubio, Seyarto, Smallwood-Cuevas, Stern, Umberg, Valladares, Wahab, and Weber Pierson) |
February 06, 2025 |
Relative to the “2-1-1” information and referral service.
LEGISLATIVE COUNSEL'S DIGEST
SR 15, Ochoa Bogh.
WHEREAS, 2-1-1 is a trusted information and referral service that provides individuals across the state with connections to community, health, and disaster-related services. By dialing an easy-to-remember three-digit code, known as 2-1-1, Californians can speak with highly trained staff 24 hours per day, 365 days per year and receive real-time assistance in over 150 languages; and
WHEREAS, The 2-1-1 service is operated by 26 local nonprofit organizations serving the entire state, is available through telephone, SMS texting, and the internet, and is tailored to provide people of all income levels, languages, and cultural backgrounds with unique resources specific to their concerns and geographic location; and
WHEREAS, The 2-1-1 service consistently assists with identifying emerging needs and can relay valuable insights to public officials at local, regional, and state levels; and
WHEREAS, The 2-1-1 service provides emergency operation resources during times of natural and other disasters, including providing accurate and timely information for preparations and long-term referrals for followup services, as evidenced by its role in supporting the Office of Emergency Services during annual wildfires, floods, and other natural disasters; and
WHEREAS, During difficult times and through the COVID-19 pandemic, 2-1-1 providers took on the challenge of providing additional resources, answering over 2,000,000 telephone calls, making over 2,150,000 referrals in 2022, and averaging well over 11,000 inquiries from Californians in need every single day of the year; and
WHEREAS, Since 2006, 2-1-1 call specialists have assisted with more than 2,000,000 requests to locate community, health, and disaster-related services; and
WHEREAS, During uncertain economic times, the demand for rapid response assistance and complex case management increases significantly. In many cases, individuals and families who have never had to navigate health and social services find themselves lost and struggling through the systems of care; and
WHEREAS, 2-1-1 providers across the state demonstrated their capabilities as experienced responders able to scale their infrastructure and offer new services quickly, including addressing rising food insecurity and assisting people for whom online forms presented language, digital, or internet accessibility challenges; and
WHEREAS, During the recent devastating wildfires in the Los Angeles area, 2-1-1 call specialists displayed professionalism and dedication as they handled an influx of calls from Californians seeking information about evacuation routes, recovery aid, housing resources, and other pressing issues; now, therefore, be it
Resolved by the Senate of the State of California, That the Senate hereby proclaims the month of February 2025 as 2-1-1 Month and the day of February 11, 2025 as 2-1-1 Day to promote and strengthen the 2-1-1 service in providing Californians with free and confidential referrals to needed resources; and be it further
Resolved, That the Senate commits to supporting the 2-1-1 service and infrastructure so that all Californians have equitable access to this critical service that provides resource connections regarding support for poverty, housing, family and children, aging and disability, health equity, and disasters; and be it further
Resolved, That the Senate encourages all Californians to be aware of the 2-1-1 service and look up their local 2-1-1 service provider on the internet at 211.org; and be it further
Resolved, That the Secretary of the Senate transmit copies of this resolution to the author for appropriate distribution.
Text of SR 15 as enrolled, from the official record. Connect Plus keeps every version and highlights what changed.Compare versions