AB 787: Provider directory disclosures.

the bill would require health care service plans and health insurers to include a statement in their provider directories advising enrollees or insureds to contact the plan or insurer for assistance finding an in-network provider and explaining their rights regarding out-of-network coverage. the statement would need to be in a specific format and acknowledge requests within one business day. plans and insurers would also need to provide a list of in-network providers within 2-5 business days for urgent or nonurgent requests. these provisions would be enforced as a crime, requiring a state-mandated local program. the bill also specifies that no reimbursement is required for certain costs associated with implementing the new provisions.