A 7954: Directs the public service commission to require electric and steam corporations to provide rate reductions or refunds for inadequate or interrupted service; requires electric corporations to reimburse ratepayers for damages to and losses of property and business caused by power outages in certain instances.

  
  STATE OF NEW YORK ________________________________________________________________________ 7954 2025-2026 Regular Sessions  IN ASSEMBLY April 16, 2025 ___________ Introduced by M. of A. P. CARROLL -- read once and referred to the Committee on Energy AN ACT to amend the public service law, in relation to the power of the public service commission to require refunds of or reductions in rates for inadequate or interrupted electric or steam service The People of the State of New York, represented in Senate and Assem- bly, do enact as follows: 1 Section 1. Subdivision 20 of section 66 of the public service law, as 2 added by chapter 394 of the laws of 1978, is amended to read as follows: 3 20. (a) Notwithstanding any general or special law, rule or regu- 4 lation, the commission shall have the power to provide for the refund of 5 any revenues received by any gas or electric corporation which cause the 6 corporation to have revenues in the aggregate in excess of its author- 7 ized rate of return for a period of twelve months. The commission may 8 initiate a proceeding with respect to such a refund after the conclusion 9 of any such twelve month period. 10 (b) Notwithstanding any general or special law, rule or regulation, 11 the commission shall impose prompt, meaningful rate refunds or 12 reductions in instances where electric corporations fail to meet objec- 13 tively measured service quality standards. Such refunds or reductions 14 shall at a minimum equal five percent of the amount billed to a customer 15 for the provision of electric service for a period of twelve months or 16 such longer period as the commission may prescribe; provided, however, 17 that the commission may prescribe a schedule setting forth both minimum 18 and maximum amounts that a customer may receive in refunds or 19 reductions. 20 (c) In addition to the provisions of paragraphs (a) and (b) of this 21 subdivision, in every instance where electric service is interrupted due 22 to a local distribution system failure lasting for twelve hours or more 23 within a twenty-four hour period, the commission shall require an elec- 24 tric corporation that distributes electricity in a city of one million EXPLANATION--Matter in italics (underscored) is new; matter in brackets [ ] is old law to be omitted. LBD01986-01-5 
 A. 7954 2 1 or more to (1) reimburse customers for damages to or losses of property 2 including, but not limited to perishable food items and medications, 3 electrical equipment, computer equipment, air conditioning equipment, 4 and other electronic equipment and instruments used by commercial estab- 5 lishments or residences; and (2) provide appropriate compensation to 6 those commercial customers who have lost business as a result of the 7 service interruption. Such compensation shall be based upon the average 8 revenues earned by the business in similar time periods, or, for a new 9 business, the average revenues earned by similar businesses in similar 10 time periods. The commission may prescribe reasonable limits on the 11 amount of reimbursement and compensation available to a customer; 12 provided that such amounts shall not be less than five hundred dollars 13 for losses of food and medications, one thousand dollars for damages to 14 electrical equipment and instruments, and ten thousand dollars for lost 15 business. Additional reimbursement and compensation in accordance with 16 the preceding requirements shall be provided to each customer who 17 remains without electricity for each additional forty-eight hour period 18 that the service interruption continues. For the purposes of this para- 19 graph, interruption of electric service shall be deemed to include 20 reductions in voltage that damage electric equipment or render it func- 21 tionally inoperable. The commission may provide for reasonable limita- 22 tions on the aggregate amount of reimbursements and compensation, 23 provided that any such limitations shall take into consideration the 24 duration of the interruption and its impact on residential and commer- 25 cial customers. 26 § 2. Section 80 of the public service law is amended by adding a new 27 subdivision 13 to read as follows: 28 13. Notwithstanding any general or special law, rule or regulation, 29 have power to impose prompt, meaningful rate refunds or reductions in 30 instances where steam corporations fail to meet objectively measured 31 service quality standards. Such refunds or reductions shall at a minimum 32 equal five percent of the amount billed to a customer for the provision 33 of service for a period of twelve months or such longer period as the 34 commission may prescribe; provided, however, that the commission may 35 prescribe a schedule setting forth both minimum and maximum amounts that 36 a customer may receive in refunds or reductions. In addition, in every 37 instance where service is interrupted for a period of forty-eight hours 38 or such lesser period as the commission may determine, the commission 39 shall require a steam corporation that provides service in a city of one 40 million or more to reimburse customers for damages to or losses of prop- 41 erty and to provide appropriate compensation to those commercial custom- 42 ers who have lost business as a result of the service interruption. Such 43 compensation shall be based upon the average revenues earned by the 44 business in similar time periods, or, for a new business, the average 45 revenues earned by similar businesses in similar time periods. The 46 commission may prescribe reasonable limits on the amount of reimburse- 47 ment and compensation available to a customer; provided that such 48 amounts shall not be less than five hundred dollars for losses of prop- 49 erty and ten thousand dollars for lost business. Additional reimburse- 50 ment and compensation in accordance with the preceding requirements 51 shall be provided to each customer who remains without service for each 52 additional forty-eight hour period, or lesser period as determined by 53 the commission, that the service interruption continues. The commission 54 may provide for reasonable limitations on the aggregate amount of 55 reimbursements and compensation, provided that any such limitations 
 A. 7954 3 1 shall take into consideration the duration of the interruption and its 2 impact on residential and commercial customers. 3 § 3. On or before April 1, 2026, the public service commission shall 4 review its existing policies and shall report to the governor, speaker 5 of the assembly, the temporary president of the senate, the chair of the 6 senate finance committee, the chair of the assembly ways and means 7 committee, the chair of the assembly energy committee and the chair of 8 the senate energy and telecommunications committee on whether additional 9 legislation, regulations or other actions are needed to ensure that 10 electric and steam corporations adequately reimburse and compensate 11 their customers for losses due to service interruptions and other fail- 12 ures to provide safe and adequate service as required by the public 13 service law. 14 § 4. This act shall take effect on the one hundred eightieth day after 15 it shall have become a law. Provided, that the public service commission 16 is immediately authorized to take any and all actions, including but not 17 limited to the promulgation of any necessary rules and the review of 18 reimbursement and compensation policies, necessary to fully implement 19 the provisions of this act on its effective date.